Terms and Conditions


Refunds and exchanges of movie ticket(s) are available in certain limited circumstances. Movie tickets purchased through the Services include a non-refundable Convenience Fee. Before purchasing your movie ticket(s) we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. ROW A is the front of the theater. Please make sure you are selecting the seats you desire.

A refund will return the value of the movie ticket(s) you purchased using the Services to the method of payment used for the transaction, minus the per-ticket Convenience Fee and subject to certain eligibility restrictions as described below. Amounts paid with gift cards will not be refunded; instead, amounts paid with gift cards will be credited for future ticket purchases.

Instead of a refund, you may wish to exchange your movie ticket(s) for another movie and/or show time. If selecting a different showtime for the same movie, please call the theater or stop by the box office to select a new showtime. If you are exchanging for future use, you will receive a gift card good for any future movie showing.

You are eligible for a refund (minus any Convenience Fees) or exchange only if you: (i) are seeking a refund or exchange of an entire order (i.e. no partial refunds or exchanges), (ii) initiated the refund or exchange prior to the start of your ticketed showtime. Please call the theater prior to your ticketed showtime in order to initiate a refund or exchange. In certain circumstances, a theater may not provide a refund or exchange, so please confirm with your theater whether a refund or exchange is available for your order.


We accept all major credit cards. Silco gift cards are only available for use at box office purchase at this time.


Please read your online, email and/or mobile confirmation pages carefully, as they provide you with important information about retrieving your tickets that may be unique to your chosen theater. Please bring a printed copy of your confirmation, or bring a mobile device capable of displaying the Mobile Ticket to the theater ticket-taker.