1. REFUNDS AND EXCHANGES

Refunds and exchanges of movie ticket(s) are available prior to the start of the movie for which you have purchased tickets. Movie tickets purchased online include a non-refundable Convenience Fee. Before purchasing your movie ticket(s) we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see.

A refund will return the value of the movie ticket(s) you purchased using the Services to the method of payment used for the transaction, minus the per-ticket Convenience Charge.

Instead of a refund, you may wish to exchange your movie ticket(s) for another movie and/or show time. Exchanging your movie ticket(s) will allow you to transfer the value of your purchase including the Convenience Charge toward a different showtime.

You will need to call or visit the theater to request a refund or exchange. REFUNDS AND EXCHANGES WILL NOT BE AVAILABLE AFTER THE SHOWTIME LISTED ON YOUR TICKET.

2. PAYMENT METHODS

The Silco accepts a variety of payment methods, which may include Visa, MasterCard, American Express, and Discover. Gift cards can only be used for purchases at the box office.

3. RETRIEVING YOUR TICKETS

Please remember to bring a printed copy of your confirmation with QR code, or your mobile device with display of confirmation and QR code.  Online ticket-holders can skip the box office and go directly to the usher in the lobby to present tickets for entrance.